faqs

We pride ourselves on offering some of the best jewelry you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. Rosylnn gladly accepts returns on most unworn, unwashed, damage free items within 14 days from delivery date.

 

Returns must post marked within 14 days of original ship date. Orders post marked after the outlined time will receive a store credit. Orders post marked after 30 days will be returned at the customer’s expense. Once returns are received please allow up to 14 days for return to be processed

 

To initiate a return, Please visit our RETURNS CENTER . A rep will get back to you within 1-2 business days. If you choose to return your order using a prepaid return label, a return shipping fee of $7.99 will be deducted from the final refund amount. 

 

FINAL SALE, SAMPLE SALE, LIMITED EDITION, GIFT CARDS ARE FINAL SALE AND CANNOT BE RETURNED. GIFT BOXES ARE NON-REFUNDABLE.

 

Merchandise purchased online cannot be returned at Rosylnn store locations.

Shipping and handling costs are not refundable. 

To initiate a return, Please email us info@rosylnn.com . A rep will get back to you within 3-4 business days. If you choose to return your order using a prepaid return label, a return shipping fee of $7.99 will be deducted from the final refund amount.  

We only accepted qualifed returns purchased from rosylnn.com. We do not accept returns from the store or any other retailer selling Rosylnn. 

For US orders, if you choose to return your order using a prepaid return label, a return shipping fee of $7.99 will be deducted from the final refund amount. International customers are responsible for their own return label.

 

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. International returns may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. 

From the day your return parcel is delivered to our warehouse, it takes  12-14 business days for returns to process. Once processed, you will be sent a confirmation notice on the return.  

As Rosylnn we stand behind our product, which is why we offer a one year warranty on full price items purchased only on our website. Jewelry is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship. The warranty becomes void if the product has been subjected to damage by recipient or has been altered in anyway. We will repair, or at our option, replace any defective Rosylnn with the same or a comparable model ONE TIME ONLY.  final sale, sample sale, limited edition, or sale items,  are not under warranty and can not be repaired or replaced.

 

Please Note:

• The customer will be responsible for any shipping charges related to a warranty repair/replacement.
• We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
• We will not be responsible for lost or stolen items.
• All beads including charm must be available to be eligible for a restring of a bracelet and mala. Please email info@rosylnn.com with your order number, and a photo of the damaged item to initiate the repair process.